Return Policy
This return policy is intended to explain the general review process for used auto parts orders without making unsupported legal promises.
Return Eligibility
A return may be reviewed when the delivered item is materially different from the order, arrives damaged, or has a validated issue within the stated support window.
- The delivered part arrived damaged or materially defective.
- The delivered part does not match the confirmed order item.
- The delivered part materially differs from the listing or support-confirmed details.
- Within 7 days from the documented delivery date on the order.
Compatibility Responsibility
Customers should confirm part compatibility before ordering. Support can help review available details, but the buyer should provide accurate vehicle information.
- Provide the vehicle brand, model, year, engine details, and OEM references whenever possible.
- Contact support if you are unsure whether a part is suitable before placing the order.
- Compatibility-related returns may depend on whether the order was placed after proper confirmation.
Return Condition
Returned parts should be kept in the same general condition in which they were delivered for the return review to proceed smoothly.
- Do not keep using, modifying, or dismantling the part after noticing an issue.
- Keep labels, packaging, and identifying markings where reasonably possible.
- The part should not be additionally damaged by installation attempts or storage after delivery.
Non-Returnable Cases
Some return requests may be declined when the part has already been used in a way that prevents fair inspection.
- Installed, altered, or tampered parts may not be eligible for return review.
- Consumables and wear items may have more limited eligibility depending on condition.
- Damage caused by misuse, poor handling, or incorrect installation is not eligible for refund review.
- Special clearance or explicitly final-sale items may be excluded when clearly stated.
Refund Review Process
A refund is not automatic. Returned items are reviewed first, and any approved refund then moves through the backend refund process.
- An approved refund means the return review has passed and the refund can be prepared.
- A completed refund means the backend refund workflow has actually finished.
- We do not promise instant refunds, same-day refunds, or unsupported payment reversals.
Contact Support Before Return
Always contact support first so the team can review the issue, note the order details, and guide the next step.